Shipping policy

Shipping & Returns Policy

Where We Ship From

Elecy orders are drop shipped from our UK partner warehouses. This allows fast local delivery and full order tracking.

Despatch Speed

• Same-day despatch on business days for orders placed before 1:00pm (UK time).
• Orders placed after 1:00pm or on weekends/bank holidays despatch the next working day.

Delivery Timeframes

• UK delivery: 2–5 working days from despatch.
• Remote areas (e.g., Highlands & Islands, Channel Islands, Northern Ireland) may take a little longer.

Tracking & Updates

• You’ll receive a tracking link by email/SMS as soon as your order is on its way.
• If a delivery is missed, the courier will attempt redelivery or provide a collection option.

30-Day Refunds

You can return your order for a refund within 30 days of delivery provided it is in pristine, unused condition, with all original packaging, tags, accessories and manuals.

• To start a return, contact info@elecy.co.uk with your order number and photos of the item/packaging.
• Once received and inspected, we’ll issue a refund to your original payment method.
• Return postage is the customer’s responsibility unless the item is faulty or damaged on arrival.

Damaged or Faulty Items

• Please report any transit damage within 48 hours of delivery with photos of the product and outer carton so we can organise a replacement or refund.

Important Notes

• Delivery estimates exclude courier delays outside our control (weather, strikes, peak periods).
• For safety and hygiene, used items cannot be refunded unless faulty.

Questions? Email info@elecy.co.uk. This policy applies to orders placed on elecy.co.uk and may be updated without notice.